These days, the idea of bots on Twitter might be associated more with accounts that auto-Tweet, auto-like, and auto-retweet messages, or are corralled into large armies that follow people and do other things en-masse. But as the idea of artificial-intelligence- driven messengers starts to take hold in the tech world, and specifically in areas like customer service, Twitter is positioning… Read More

from iFeeltech IT News Mix4 https://techcrunch.com/2017/06/20/twitter-bots-customer-care-sprout-social/?ncid=rss

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