Online check-ins, airport kiosks and the like are divorcing travelers from human workers, with the effort to drag a passenger off a United Airlines flight the culmination.

from iFeeltech IT News Mix4 http://www.nytimes.com/2017/04/12/technology/tech-roundup-advances-for-airlines-arent-helping-customer-service.html?partner=rss&emc=rss

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